5 Easy Steps to Improving Your Security Guard Service
5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have discovered is that most security guard businesses are capable of providing the service that property managers want, but too often do not due to a lack of ongoing excellent management procedures.
Security guard businesses are unlike any seller that a home supervisor usually hires. If you employ a painter, then you can see whether they do their jobs by taking a look at the walls. But when you employ a security guard business, how often can you determine whether the guard organization is performing their job including running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your defenses. In the majority of cases they likely are, but it’s crucial to employ a system of verification and quality management to make sure that problems connected with the deficiency of performing these jobs don’t begin to happen.
In this guide we’ll discuss five (5) simple steps to enhancing your safety guard service and attaining everything you picture as your perfect keyholding.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they could begin working as security guards. If your state is among these states, make sure that your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the sort of training that is being provided by your security provider and ask yourself does it seem adequate.
Additionally, is your security guard company performing history and drug screenings on all your guards until they send them to your own property? If they’re, they ought to be providing you with verifications. If not, why?
Another excellent method to display whether the guard is a fantastic fit for your property is to perform a brief”interview” to get a feel for the guard and to explain your expectations. This first dialogue can tell you a lot on what to expect from this guard and it provides you a chance to ask another guard if you think that it is essential.
Assess Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every guard to the business itself, in several circumstances the guard’s orientation to his delegated land isn’t as complete. We predict the orientation for the delegated land”Site Specific Training”. Find out what your site specific training looks like:
• Does it happen at your property?
• Just how long is each new officer educated?
• Just how long can the security company double bank? (Double banking is the procedure for having a veteran guard working at precisely the same time as the new guard.)
Determine the answer to every one of the questions and be sure that they match what you believe is sufficient. You should even consider sitting in on your safety guard business’s orientation and also your site special training to acquire an understanding of what goes on preparing a guard to work at your property.
Protect supervision is among the more important factors of good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to understand and better understand their responsibilities. When the guards are not being supervised, they begin to feel that their work isn’t significant and they begin to see themselves as not as a part of the security team. When guards don’t feel as part of your team it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not require on-site supervision, how can your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the 2 methods of distant oversight that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
If your guards must make rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they’re in your property. These monitoring systems permit the security guard business to track the log and time the activity of these guards while they’re making rounds to several areas in your property. Many Officer Tour Tracking Systems can create reports which empower the safety guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be provided with an updated version of these reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the safety guard provider provides a method of earning sure that each guard is secure and alert. Using guards check-in regularly with the safety guard business, at least each 30 minutes, guards believe that their security is important and that being awake and alert is also an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are always good ways of finding out just what is happening with your safety as you are not there. Through these inspections, be sure that you ask your safety guards questions regarding their responsibilities and duties to make sure that they know their jobs. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be confident that the consultant isn’t really a security guard business. If that’s the case, your audit is sure to develop problems with your existing security guard business.